Privacy Policy

Last updated: 09/07/2024

Welcome to Nicole Williams Coaching (part of Nicole Williams Organisational Psychology Ltd). We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your information when you visit our website www.nicolewilliamscoaching.co.uk ("Site") and use our coaching services ("Services"). Please read this notice carefully to understand our practices regarding your personal data.

Information We Collect

For Website Users

Personal Information: When you sign up for newsletters, contact us via forms, or subscribe to updates, we may collect personal information such as your name, email address, and any other details you provide.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Site, including IP address, browser type, pages visited, and time spent on the Site.

For Coaching Service Clients

Personal Information: When you sign up for our coaching services, we collect personal information such as your name, email address, phone number, postal address, and any additional information you provide during your coaching sessions.
Payment Information: If you purchase our services, we collect payment information such as credit card details and billing addresses.

Session Information: Information shared during coaching sessions, including any personal or professional details discussed, goals, and progress notes.

How We Use Your Information

For Website Users

To operate and maintain our Site.
To send you newsletters and updates you have subscribed to.
To respond to your inquiries and provide customer support.
To analyse Site usage and improve our Site and Services.
To comply with legal obligations and protect our rights and interests.

For Coaching Service Clients

To provide, manage, and deliver our coaching services.
To process and manage transactions and send you related information, including purchase confirmations and invoices.
To communicate with you, respond to your inquiries, and provide customer support.
To monitor and evaluate your progress in coaching sessions.
To send you promotional and marketing communications, subject to your preferences.
To comply with legal obligations and protect our rights and interests.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal data.
Deletion: You can request that we delete your personal data.
Objection: You can object to the processing of your personal data in certain circumstances.
Restriction: You can request that we restrict the processing of your personal data.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at nicole.williams@nw-op.co.uk.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. You are advised to review this Privacy Notice periodically for any changes.

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Email: nicole.williams@nw-op.co.uk
Address: 5 Capella Close, Lymm, WA13 9EE
Nicole Williams Organisational Psychology Ltd

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